UX (user experience) teams are very important to the app development process because it gives developers perspective on how a user will use their product. This feedback guides developers to make an app that meets user expectations and even adds features the user might find useful but wasn’t looking for in the first place. To get a better insight on how a user might use their product, the developer will employ a team to ‘shadow’ certain users in order to understand what issues the user runs into and how they use the app itself.
K-12 leaders are already using the shadowing method to improve their students’ quality of life. By shadowing students for a single day of school, teachers learned how much time their students spent waiting in line, how little interaction they had with their teachers, and how exhausting the school day was. Higher education leaders hope to create a UX team someday in order to improve the design of their college and fit academics around the life of a student rather than having it the other way around.
President Meghan Hughes of the Community College of Rhode Island has already started employing some UX shadowing on her campus with some success. Through shadowing, she learned how class schedules conflicted heavily with public transportation schedules causing students to waste time just getting to and from school. Most college currently don’t have a UX team but higher education leaders one-day hope to implement the shadowing method (among many others) to improve their students’ quality of life. Some improvements currently being considered are class registration, class scheduling, textbook costs, financial aid, and the ease of the school’s online systems.
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